Terms of Use

Last updated: April 8, 2026

1. Agreement

By using KubeAgent (the "Service"), you agree to these Terms of Use. KubeAgent is provided by Retime Software Inc. ("we", "us", "our"), a company incorporated in Ontario, Canada. If you do not agree to these terms, do not use the Service.

2. Description of Service

KubeAgent is an AI-powered Kubernetes monitoring and auto-remediation tool. It consists of a CLI application that runs in your environment and a cloud API that provides AI-powered diagnosis, token management, and notification routing.

3. Account & Access

• You must register for an account to use KubeAgent.
• You are responsible for maintaining the confidentiality of your API keys and credentials.
• You must not share your account with others or allow unauthorized access.
• You must provide accurate registration information.

4. Acceptable Use

You agree not to:

• Use the Service to access clusters you do not own or have authorization to manage.
• Reverse-engineer, decompile, or attempt to extract the source code of the cloud API.
• Use the Service to conduct denial-of-service attacks or abuse the API beyond fair usage.
• Resell or redistribute access to the Service without our written consent.
• Send excessive or abusive requests designed to circumvent rate limits or token quotas.

5. Subscriptions & Billing

• The free plan includes a one-time allocation of AI credits that do not expire; monitoring and alert features are provided at no charge.
• Paid plans are billed monthly through Stripe. You authorize recurring charges when you subscribe.
• Token balances reset at the start of each billing cycle. Unused tokens do not roll over.
• Extra token credits can be purchased and do not expire until used.
• You may cancel at any time. Cancellation takes effect at the end of the current billing period.
• Refunds are handled on a case-by-case basis. Contact [email protected].

6. Your Data & Cluster Access

• KubeAgent runs locally using your existing kubeconfig. We never store or request your cluster credentials.
• Incident data (resource names, log snippets, events) is sent to our API for AI diagnosis. See our Privacy Policy for details.
• You are solely responsible for the actions KubeAgent takes on your cluster, including auto-remediation actions you approve.

7. AI-Powered Actions

• KubeAgent uses AI (Anthropic Claude) to diagnose issues and propose fixes. AI recommendations are not guaranteed to be correct.
• Safe actions may be applied automatically based on your configuration. Risky actions always require your explicit approval.
• You acknowledge that automated remediation carries inherent risk and agree to review approval-required actions in the active CLI terminal. Non-interactive runs deny those actions.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted service. The CLI continues to monitor your cluster locally even if our API is temporarily unavailable — AI diagnosis requires API connectivity.

9. Limitation of Liability

To the maximum extent permitted by law, Retime Software Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of data, revenue, or profit, arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that AI-generated diagnoses or remediation actions will be accurate, complete, or suitable for your environment.

11. Termination

We may suspend or terminate your account if you violate these terms, abuse the Service, or fail to pay for a subscription. You may delete your account at any time by contacting [email protected].

12. Governing Law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario, Canada.

13. Changes

We may update these terms from time to time. Material changes will be communicated via email or dashboard notice. Continued use after changes constitutes acceptance.

14. Contact

Questions about these terms: [email protected]

Retime Software Inc.
10 Dundas St E, 6th Floor
Toronto, Ontario M5B 2G9, Canada